FAQ

We’ve got A’s for your Q’s! 

Payment method

We accept PayPal, Visa, MasterCard, American Express, Discover, Diner’s Club, JCB, Apple Pay and Vemno. We do not accept personal checks, money orders or direct bank transfers.

Tracking your order

When we ship out an order, we will send an email with a package tracking number. You can use the number to track your package.

If you have an account with us, you can review your order at any time by logging into your account. The Sign In option is located in the top left corner at the top of our website.

Created an account, but cannot see my order

Orders placed prior to your account being created will not show in the account. Only orders placed after the account was created will show in the account. If you need information for an order that is not showing in your account, contact us at hello@myddbird.com for assistance.

Change or cancel your order

Once orders are placed and confirmed, they cannot be changed. We process and ship orders quickly. Be sure to review the information you enter to ensure accuracy and product selections. If you are not pleased with your order after receipt, please review our Return Policy.

I get an error message when I enter my shipping and billing addresses. What's going on?

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. At this time, we do not ship to locations outside of the United States.

Do I pay sales tax?

Yes, all orders are subject to 7.96% sales tax. Sales tax is automatically added to your order at checkout.

Do you have any store locations?

At this time, you can shop all DD Bird product on our website, which means you can shop with us 24/7. Occasionally, we attend events to bring our bags to you. If you’d like to host a DD Bird party with your friends, please contact us at hello@myddbird.com.

Placing an order by phone

Currently, we do not accept orders by phone. Please place your order on our website. Should you have any questions, please refer to our policies. If you cannot find the answer to your question, please contact us at hello@myddbird.com if you have any questions.

When will my order ship?

Orders normally take 1-3 business days to process. This does not include time for shipping. At checkout, you can select the shipping type you prefer. We offer free ground shipping for all orders of $100 or more.

When will an out of stock item be available?

Items noted as out of stock will be available as soon as inventory arrives. When stock is available, the status will change from out of stock to available. To be notified when your favorite item is restocked, go to the item’s product page and select Waitlist. We’ll email you as soon as it’s back in stock!

I entered the wrong address on my order

Contact us at hello@myddbird.com immediately within 24 hours of placing the order. We cannot guarantee that we will be able to make the necessary changes to the address. All orders that ship to an incorrect address will be the customer’s responsibility. The customer will need to resubmit a new order. DD BIRD will not be responsible for packages and/or additional fees that are associated with shipment to an incorrect address. Review your order thoroughly prior to confirming and submitting it.

Lost packages or shipments

Packages that are either stolen, damaged, lost, or undelivered, are NOT our responsibility. If your package does not arrive within or after the estimated delivery time, then you should contact the courier used to deliver your package to explain the situation and provide them with your tracking number.

How long will it take to receive a refund to my credit card?

You will see a refund within 5-10 business days from the processing date.

Can I return an item purchased on sale?

All items purchased while on sale are final sale and cannot be returned.

Why is my credit card information not being accepted?

Make sure you enter the billing address exactly as it appears on your credit card. Review all other information to ensure accuracy.

What do I do if I receive a damaged item?

Contact us at hello@myddbird.com within 48 hours of receiving the product and explain what the problem is.

Can I receive a price adjustment?

Items are sold as priced. If an item goes on sale after the date of purchase, a price adjustment cannot be made.

I received an incorrect item in my order. What should I do?

Contact us at hello@myddbird.com within 48 hours of receiving your order. We hope that this issue never occurs, but if it does, we will work quickly to correct the issue.

How can I know when an item is going on sale?

To know when items will be on sale, visit our website frequently to watch for sales. You can also sign-up for our email notification.

Will prices change?

DD BIRD reserves the right to change product pricing without notice. We also reserve the right to discontinue products at any time without notice. DD BIRD reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions including after an order has been submitted and accepted.

The leather or nylon on your bag was bent or crimped during shipment

When you receive your bag, remove it from the plastic. If the leather is bent or crimped, it will fill back in within a few days of being unpackaged. If a leather handle is bent or crimped, you can gently bend it back and forth to straighten it. If nylon is bent or crimped, you can bend it back and forth. It will also straighten by use.

Gift Cards

EGift cards may be purchased here. We offer electronic gift cards for purchase that can be redeemed online. At checkout, you can select to send the gift card to yourself or another person with a custom message. An initial email with the gift card balance will be sent after purchase. When redeeming a gift card code at checkout, you will see the card value subtracted from your order total. You can also see the balance remaining on the gift card. Gift cards never expire. Partially used gift cards cannot be refunded. Refunding a gift card issues a full refund. It is not possible to partially refund a gift card. You can use your gift card on any items in our online store. Sales pricing and discount codes can’t be applied to purchasing a gift card. However, these discounts will apply to orders made using a gift card. If you have more than one DD Bird gift card, you can apply multiple gift cards to an order. You can also split the value of an order between a gift card and standard payment method.